In Blog #10 ,I talked about focusing on solutions and executing  in steps. In this post, I want to talk about how to handle hostile customers.  There’s a great article in Forbes

So, in Blog #9 I talked about keeping calm and using your head in tough situations. In this post I want to talk about how to figure out the solutions and

So, in Blog #8 I talked about focusing on solutions and not the problems when the problems are overwhelming. In this blog, I want to talk about one of the scariest things